Terms of Sale

Decks

New Technology

Consumers and contractors have a new option in Canada for outdoor projects with MicroPro Sienna™ Treated Wood. The patented MicroPro® technology used to pressure treat MicroPro Sienna results in treated wood products that are designed for use in residential and commercial environments where aesthetics and environmental standards are paramount. MicroPro Sienna Treated Wood can be used above or below ground and in fresh water. It offers better corrosion resistance to exterior fasteners and hardware, and it can be used in direct contact with aluminum building products above ground. The preservative protection of MicroPro Sienna Treated Wood is backed by a lifetime limited residential warranty against fungal decay and termite attack (see warranty brochure for details).

Delivery Policy

By dealing with a local supplier, you have the advantage of quick deliveries and service to your door- not the top of your driveway ! We use 4x4 trucks where necessary because we realize that most cottages and homes in this area have a steep driveway and sometimes a narrow laneway.

Here are a few tips for you to make your delivery satisfying:

We usually deliver on the same day (if you call early) or the next day.
Our busiest period is Saturday mornings, if you own a cottage and are arriving Friday night, we have had success by delivering Friday afternoon. Long weekends in the summer are also a busy period.
The site must be accessible. Please, no locked gates or washed out laneways !
We do not deliver on Sundays.
We prefer you to be there to accept the delivery. However, we realize that this is not always practical. If you are there, carefully inspect the goods. We provide a shipping bill that is clearly itemized with every delivery.
Large lumber deliveries are "dump loaded" .
As with any transaction, good communication is the key. Good delivery instructions and a clear understanding between you and the sales clerk will go a long way.
Have the clerk read back your order to you. Do not be afraid to ask questions. Many products that we sell are called different things by different people.
We generally deliver in Haliburton County. For longer distances, contact one of our sales representatives.

Customers with accounts will have the delivery information and phone numbers in our computer records. There will also be a history of past purchases that may assist you with your current order.
Drywall, cement blocks, shingles and stoves require assistance to unload. If assistance is not available, please identify prior to delivery.
Drywall deliveries will be made to the first floor only.
If a second worker is needed, he will be charged out at $50.00 per hour from the time the driver leaves the yard until he returns. This is subject to scheduling availability.
Small orders (under $500.00) are subject to a $25.00 delivery charge* policy subject to change.
If we are going to your location with a lumber order, we will add rental items to the order. You will be responsible to return them to our Rent-all department when finished.
Floating docks are "dumped" into the lake at a landing or boat launch. You will be required to tow them to your shoreline by boat.

Discounts

We offer a 10% discount for payment by cash, cheque or debit card.

This does not apply to specialty items as follows:

Items in our sale flyer

Items in the Rent-all department

Quoted "net" prices on projects such as house lots of lumber etc.

Docks, power tools, bath fixtures, ladders, windows

Any other item marked "net"

Please note that our loyal "house account" customers also receive a 10% discount (with the same restrictions as above).

Discounts using credit cards can be negotiated depending on the size of the order.

Pressure Treated

In 2013, the Osmose company who manufactures the chemicals, developed a treatment process that has micronized chemicals. This wood takes on a brown appearance. It has improved corrosion resistance as well. Expect this product to weather in the sunlight, the same as any wood. Although the green coloured (ACQ) lumber is still available, we are phasing into the new brown coloured wood. Sienna refers to the colour.

Here is some information that is put out by the chemical company:

Payment Methods

Cash customers can use all the major credit cards including American Express. Debit cards are also very popular. We also accept cheques with proper identification.

House account customers generally pay by cheque or PC banking. We have accounts set up with all of the major banks to accept payments "on-line". When setting this up with your bank, use the 4 digit account number that you have been assingned. We also distribute gift cards which are redeemable with no expiry date.

New Colour

New colour technology gives MicroPro Sienna Treated Wood a rich, finished look that complements today’s deck furniture and furnishings. Designed to meet the style demands of indoor/outdoor living, it offers a finished look similar to cedar with no initial staining.

In an exterior project, the colour of MicroPro Sienna will turn to warm tan and over years will gradually fade to driftwood grey. The length of time will vary according to the exposure to sunlight, the wood species and the application. To maintain the colour and surface of MicroPro Sienna Treated Wood it is recommended that a high quality water repellent be applied to the wood as soon as possible after construction of the project. Long term, the initial colour will provide a good foundation for staining to renew or change the colour.

It is possible that on some MicroPro Sienna treated wood a green colour may appear along the grain of the wood and around knots. This green colour is due to the copper that is used in the wood preservative system. Over time the green colour will change to a tan colour that blends into the overall tone of the wood.

A colour-matched sealer for pressure treated wood, Cut-N-Seal® is available to cover cuts and holes above ground and to retouch any blemishes during construction of the project.

Plan Design

We have a detailed policy regarding our home and cottage design service. We believe that this service is a great deal for the customer. View our policy on the Home and Cottage Design page.

Home & Cottage Design

What is pressure treatment?

Pressure treatment is a process that forces chemical preservatives into the wood. Wood is placed inside a closed cylinder, then vacuum and pressure are applied to force the preservatives into the wood. The preservatives help protect the wood from attack by termites and fungal decay.

How do wood preservatives work?

A wood preservative must have the ability to do three things: (1) penetrate the wood, (2) neutralize the food supply within wood in which decay fungi and wood destroying insects live, and (3) be present in sufficient quantities in a non-leachable form so that its protection outlasts the useful life of the wood product. Effective preservatives will also kill existing decay, fungi and insects, which might already exist in the wood. A true wood preservative is a toxic material, to be used with care. It will penetrate wood fibers and stop the organic enemies of wood.

Cedar Lumber

Western Red Cedar is a unique and prestigious softwood with outstanding physical characteristics. It offers a rare combination of aesthetic appeal and durability without chemicals, thanks to decay-resistant composition. The superior dimensional stability means project components are likely to stay straight, flat and resist warping and cupping; season after season. In addition, cedar is easy to cut, saw and nail with common tools, and readily accepts finishes.

We carry a high grade "architectural knotty" grade of cedar. We also carry the full range of sizes, most lumberyards and certainly big box stores only carry a limited stock.

Cedar is usually used in decks and docks. To maintain the surface, we recommend a stain. It costs more than pressure treated but less than composite lumber.

Returns

In this type of business, we commonly return product from our customers . We do however have some requirements:

Product must be in good condition

You must provide proof of purchase

Special order items (e.g. windows, special order sidings and roofing, countertops etc.) are not returnable.

Visit The Trex Website

What is Trex®? Trex is the leading brand of alternative decking, railing, fencing, and trim products designed to maximize your outdoor living experience. Trex Company created the composite decking category and revolutionized the industry. Since then, Trex has inspired many imitators, but they still can't match the enduring quality and beauty of Trex. In the end, there is only one genuine Trex. Trex composite products are made of a unique combination of wood and plastic fibers. Trex gets its plastic and wood fibers from reclaimed or recycled resources, including sawdust and used pallets from woodworking operations, and recycled plastic grocery bags from all over the country. Our resources are closely screened for high quality standards before they go near a Trex plant. Our manufacturing process keeps thousands of tons of wood and plastic scrap out of landfills every year, while delivering our customers decking, railing and fencing products that are not only beautiful and long-lasting, but also environmentally responsible.

Environmentally Friendly.

All the ingredients we use are being reused and the process to make them is also environmentally responsible. Trex is made from reclaimed plastic and wood - materials that would otherwise go unused in landfills. In fact, use of Trex Decking and Railing systems contributes to a building's enviable LEED points.

Trex has also gone into the railing and lighting business. There are some pretty nifty setups.

TREX DECKLIGHTING™ Double the time spent on your deck with new Trex® DeckLighting™. From late suppers to outdoor slumber parties to even later cocktails, Trex DeckLighting creates a dimmable glow that sets the mood and keeps your deck illuminated.