Delivery Policy
By dealing with a local supplier, you have the advantage of quick deliveries and service to your door — not the top of your driveway! We use 4×4 trucks where necessary because we realize that most cottages and homes in this area have a steep driveway and sometimes a narrow laneway.
Here are a few tips to make your delivery satisfying:
- We usually deliver the same day (if you call early) or the next day. Saturday mornings and summer long weekends are our busiest periods — if you arrive Friday night, a Friday-afternoon delivery often works well.
- The site must be accessible — please, no locked gates or washed-out laneways. At present, we do not deliver on Sundays.
- We prefer you to be there to accept and inspect the delivery. A clearly itemized shipping bill is provided with every delivery; large lumber deliveries are “dump loaded.”
- Good communication is key: give clear delivery instructions, have the clerk read your order back, and don’t hesitate to ask questions — many products go by different names.
- We generally deliver within Haliburton County. For longer distances, contact one of our sales representatives.
- Drywall, cement blocks, shingles and stoves require assistance to unload; please identify prior to delivery if help isn’t available. Drywall is delivered to the first floor only. A second worker, if needed, is $50.00/hour from the time the driver leaves the yard until return (subject to scheduling).
- Small orders (under $500.00) are subject to a $25.00 delivery charge (policy subject to change).
- If we’re already delivering a lumber order to your location, we can add Rent-All items — you’re responsible for returning them to our Rent-All department when finished.
- Floating docks are “dumped” into the lake at a landing or boat launch; you tow them to your shoreline by boat.
- We do not accept requests for custom cutting of lumber or plywood — we are not a carpentry shop.
- Items in our sale flyer
- Items in the Rent-All department
- Quoted “net” prices on projects such as house lots of lumber
- Docks, power tools, bath fixtures, ladders and windows
- Any other item marked “net”
- Product must be in good condition
- You must provide proof of purchase
- Special-order items (e.g. windows, special-order sidings and roofing, countertops) are not returnable
Discounts
We offer a 10% discount for payment by cash, cheque or debit card. This does not apply to certain specialty items:
Our loyal “house account” customers also receive a 10% discount (with the same restrictions). Discounts when using credit cards can be negotiated depending on the size of the order.
Payment Methods
Cash customers can use all major credit cards including American Express, and debit cards are very popular. We also accept cheques with proper identification. House-account customers generally pay by cheque or PC banking — we have accounts set up with all major banks to accept payments online (use the 4-digit account number assigned to you). We also offer gift cards, redeemable with no expiry date.
Plan Design
We have a detailed policy regarding our home and cottage design service — we believe it’s a great deal for the customer. View our policy on the Home & Cottage Design page →
Returns
In this business we commonly accept returns from our customers. We do, however, have a few requirements: