Privacy Policy
Cottage Country Building Supplies
Last updated: September 8, 2026
1. Introduction
Cottage Country Building Supplies, a division of Emmerson Lumber Limited (“Cottage Country Building Supplies,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cottagecountrybuildingsupplies.com, submit a form, request a quote or design consultation, apply for a credit account, place an order, shop our online hardware store, or otherwise interact with our services.
We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Canada’s Anti-Spam Legislation (CASL).
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
a. Personal information
We may collect personal information you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number (including mobile number)
- Mailing, delivery, or billing address
- Business, contractor, or trade account information
- Credit application details (e.g., business references, financial information submitted for house-account approval)
- Payment or transaction details
- Order, delivery, and project details (including home, cottage, kitchen, deck, and dock design requests)
- Any information submitted through forms, quote requests, the credit application, or direct communication with us
b. Automatically collected information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device and operating system
- Pages visited and time spent
- Referring URLs
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information collected to:
- Provide, operate, and manage our building supply, design, and delivery services
- Respond to inquiries, quote requests, orders, or support requests
- Process and administer credit and house-account applications
- Send transactional communications (order confirmations, delivery scheduling, account statements, design-consultation updates)
- Send marketing or promotional messages (such as flyers and seasonal specials) only with your express consent
- Maintain contractor, trade, and business accounts
- Improve website functionality and user experience
- Comply with legal and regulatory obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to analyze usage patterns, improve performance, and enhance user experience. You may disable cookies through your browser settings; however, some features of the website may not function properly.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information with:
- Trusted service providers who assist in operating our business (e.g., website hosting, analytics, our online hardware storefront provider, payment processing, delivery, credit and account management, and kitchen/design software providers)
- Contractors and trade partners listed in our contractor referral directory, but only where you have asked to be connected with them
- Legal or regulatory authorities when required by law
6. Electronic Communications
By using our website or services, you consent to receive communications from us electronically, including email and phone calls, subject to your preferences and applicable law. If we introduce SMS/text messaging as a communication channel, this Privacy Policy will be updated to describe that program and your related rights before it is used to contact you.
7. Email & Marketing Communications
If you opt in, we may send marketing or promotional emails, such as flyers and seasonal specials. You may unsubscribe at any time by clicking the “unsubscribe” link included in each email or by contacting us directly.
Transactional emails related to your orders, account, or design projects may still be sent as required.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can be guaranteed to be 100% secure.
10. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent at any time, subject to legal or contractual restrictions
- Object to or restrict certain processing
Requests can be made using the contact details in Section 14. We will respond within the timeframes required by applicable law.
11. Third-Party Links and Services
Our website may contain links to third-party websites, including our online hardware store (hosted by a third-party e-commerce platform), our customer account portal, and listings for independent contractors in our referral directory. We are not responsible for the privacy practices or content of those third-party websites or services.
12. Children’s Privacy
Our services are not intended for individuals under the age of 13 (or under 16 where applicable). We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
14. Contact Information
If you have questions about this Privacy Policy or our data practices, contact us at:
Cottage Country Building Supplies
Email: barry@cottagecbs.com
Phone: 1-844-308-4212
Address: 15492 Highway #35, Carnarvon, Ontario K0M 1S0, Canada